FAQs
1] What Should I Do If I Receive a Broken or Damaged Item?
While Flority takes every precaution to ensure safe delivery of our products, occasional mishaps during the delivery process can occur. We sincerely apologize for any inconvenience caused. If you receive a broken or damaged item, please contact our customer service within 30 days for a replacement. Items cannot be replaced after this period. Reach out to customer service at Contact Us, and we'll promptly provide the necessary return or exchange instructions.
2] How Long Does Shipping Take?
Orders are usually processed within 1-2 business days. Domestic shipping generally takes 3-7 business days, though delivery times may be affected by weather conditions and other unforeseen factors.
3] Can I Track My Order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress on our website or the shipping carrier’s site.
If you need to cancel or modify your order, please Contact Us within 24 hours of placing your order. After 24 hours, we may not be able to make changes as your order may have already been processed.